I'm On Cloud Wine

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [EMAIL ADDRESS]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [EMAIL ADDRESS].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [EMAIL ADDRESS].

Orders will be produced and shipped within 2-4 business days on average for Jewelry products produced our partner, ShineOn. Once shipped, the time to you will depend on where you live in the world. Please look below for our best estimates.

Other items in the store are subject to various drop shipping suppliers that can 3-5 days to process and 3-4 weeks to arrive to your location.

How long does it take to arrive?

We ship all orders from our USA factory. Due to covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days
• Canada - Within 10-30 business days
• Rest of the World - 10-30 business days

Technology & Inks

Our supplier utilizes top-tier, cutting-edge technology to achieve full-wrap, top-to-bottom printing. Proprietary pretreatment methods enable the production team to achieve adhesion using UV-cured ink that is durable enough for years of use.

Quality control

A highly trained team of quality control engineers reviews prints at multiple stages of the production process to verify that only the highest quality products leave their facility. The detailed review process allows to accurately monitor and track issues over time to eliminate consistent problems with artwork, manufacturing flaws, or workflow discrepancies.

Packaging control

Bubble-wrapped bags protect the printed product from any possible damage during transit, and durable cardboard boxes provide an additional layer of insurance to preserve the items from the dock to your doorstep.